Pre-launch — assessments not yet open

Private healthcare, delivered online and reviewed by a clinician

Complete a quick, tailored online consultation.
Decision within minutes.
Where treatment is prescribed, medicines are dispensed and delivered by a UK-registered pharmacy.(exact delivery timescales depend on the pharmacy you choose)

Start assessment See what we treat

From service to next step

How it works

A clear four-step route with individual clinical review at its centre.

Find the appropriate service
Look through the available services and choose the one that is appropriate for what you need help with.
Complete the secure assessment
Provide the information requested for that service through its secure assessment route.
Information is reviewed by a clinician
A pharmacist Independent Prescriber considers the information individually before making any prescribing decision.
Receive the clinical decision or next step
You receive the clinical decision or are contacted about what is needed next. Treatment is not automatic or guaranteed.

See the full process →

Find the service that’s relevant to you

Portfolio in development

Nelford’s clinical service portfolio is still being finalised and is not yet published on this site. The condition hub structure below is fully built and ready to list real services the moment each one is clinically approved.

View the conditions hub

Individual clinical review, every time

Every assessment is individually reviewed by a pharmacist Independent Prescriber before any prescribing decision is made. Prescribing is never fully automated.

About clinical review →

Consultation channels
Service-appropriate consultation channels
Depending on the approved service, assessment may use an online questionnaire, secure message, phone or video.
Clinical assessment
Individual, not automatic
Suitability is decided case by case. A clinician may assess symptoms and confirm a diagnosis within an approved service.

If you need help urgently

Caution: Nelford is not an emergency service

If you have a medical emergency, call 999 or go to your nearest A&E. For urgent but non-emergency concerns, contact NHS 111. See Patient safety for full guidance.

How treatment and pricing work

Nelford does not dispense, stock or deliver medicines itself. Where a prescription is appropriate, you choose how it’s dispensed - including using your own local pharmacy. Our fulfilment arrangements are still being finalised.

Consultation and treatment pricing has not yet been frozen. The pricing page explains how charges will be presented once they’re confirmed - we won’t publish a figure before then.

View pricing →

Regulatory status

A CQC written clarification has been submitted and a response is pending. No CQC registration is claimed. Insurance and pharmacy fulfilment arrangements are also in progress.

Common questions

Is a prescription guaranteed?

No. Every case is individually assessed by a human clinician. Treatment is only offered where it is judged clinically appropriate, and a clinician may decide not to prescribe.

Who reviews my assessment?

A pharmacist independent prescriber reviews every case at launch. No assessment is decided by automation alone.

Can I use my own pharmacy?

Yes. Where a prescription is issued, you may choose your own pharmacy. Nelford itself does not dispense, stock, package or deliver medicines.

Is The Nelford Clinic CQC registered?

A written clarification has been submitted to the CQC and a response is pending. No registration is claimed or implied until the position is confirmed.

What can I expect to pay?

Final pricing has not yet been frozen and is not published on this site. Real figures will be shown only after they are confirmed and approved.

What if I need urgent help?

The Nelford Clinic is not an emergency or urgent-care service. The Patient safety page explains where to seek urgent help.

View all help and common questions →

Ready to find out if Nelford is right for you?

Start a secure assessment - a clinician will review your case individually.

Start assessment